• Regional Director, Operations

    Job Locations US-CA-El Segundo
    Job Category
    Hidden (24643)
  • Overview

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    Regional Director, Operations


    WE ARE:

    One of the most trusted and innovative in-home care companies, providing high-quality, customized, professional caregiving services to seniors and children/adults with developmental disabilities.

    2018 marks our 10-year anniversary, and since opening our doors we have expanded to 16 locations throughout California, Arizona and Texas.



    If you are looking for a fulfilling opportunity, teammates you'll enjoy working with, an energetic company culture, and a company you can grow with -- you've found your future home!


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    YOU ARE:

    An ENERGETIC, DRIVEN, and PASSIONATE leader ready to play a key role in our company’s growth.

    We currently have an opening for a Regional Director, Operations in our Senior Care Division. This is a full-time, exempt level position in our El Segundo Office.



    • Oversee the day-to-day management of the Senior Care division’s operations and ensure high quality care delivery
    • Manage, train, and motivate Operations Managers and care delivery teams
    • Ensure profitability, efficiency, and compliance (i.e. monitoring direct labor and caregiver pay rates, minimizing unnecessary costs, etc.)
    • Develop strategies to improve client retention and increase quality care
    • Analyze operational key performance indicators (KPIs) and develop relevant goals and action plans
    • Participate in long-term business planning and performance-based compensation planning
    • Advise Operations Managers on labor issues including safety, employee relations, scheduling, training, investigations, etc.
    • Formulate and improve business processes and policies in support of organizational goals
    • Maintain strong inter-departmental communication and ensure streamlined execution of service
    • Monitor and report on operating costs, make recommendations, and implement solutions
    • Oversee proper interviewing, selection, and training of new employees as well as coach and evaluate staff on performance management
    • Counsel on escalated client/legal situations in a timely manner
    • Promote and set a positive, safe, and fun cultural tone in the organization


    • Bachelor’s degree in Business Administration or related field  
    • 5+ years of management experience
    • History of leading successful teams and exceeding goals
    • Demonstrate a high level of interpersonal skills to handle sensitive and confidential matters
    • Proven leadership and development skills
    • Excellent verbal and written communication skills
    • Familiar with applicable industry laws and legislation
    • Proficient in Microsoft Office: Word, Excel, Outlook, PowerPoint
    • Available outside of normal business hours for emergencies and staff support


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