• Program Manager

    Job Locations US-CA-Riverside
    Job Category
  • Overview


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    Program Manager


    WE ARE:

    One of the most trusted and innovative in-home care companies, providing high-quality, customized, professional caregiving services to seniors and children/adults with developmental disabilities.

    2018 marks our 10-year anniversary, and since opening our doors we have expanded to 16 locations throughout California, Arizona and Texas.



    If you are looking for a fulfilling opportunity, teammates you'll enjoy working with, an energetic company culture, and a company you can grow with -- you've found your future home!


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    YOU ARE:

    An ENERGETIC, DRIVEN, and PASSIONATE team member ready to play a key role in our company’s growth.

    We currently have an opening for a Program Manager in our Riverside office in our Disability Services Division. This is a full-time, exempt level position. Reporting to the Regional Director, this position will focus on program management that directly impacts the services received by consumers.


    • Oversee operational and sales management of the Riverside branch location
    • Set attainable short- and long-term goals for the team that support the organizational strategy and drive quality customer service
    • Manage, coach, and motivate Program Service Coordinators and Assistant(s) in the office
    • Provide ongoing training and support to the team regarding intakes, quality assurance, direct services, and problem resolutions
    • Develop and foster relationships with current and potential referral sources while identifying new lines of service with the Regional Director and sales team
    • Deliver strategic sales and marketing plans to drive profitability (i.e. conduct cost benefit analysis)
    • Monitor and analyze key performance indicators (KPIs) and develop relevant goals/action plans
    • Handle sensitive and confidential matters with employees, clients, consumers, and caregivers in an efficient and timely manner
    • Stay abreast of trends and regulations to ensure effectiveness and compliance with all Regional Center Requirements, Title 17, state and federal laws
    • Promote a positive and safe work culture while exuding the company’s core values


    • Bachelor’s degree in Business Administration or related field (preferred)
    • 2+ years of management experience in healthcare field
    • 3+ years of exceptional customer service/sales experience
    • Strong leadership skills
    • Excellent verbal and written communication skills with a positive “can do“ attitude
    • Must be detail oriented and highly organized
    • Adaptable to changing work volumes while meeting all deadlines
    • Proficient in Microsoft Office: Word, Excel, PowerPoint, Outlook
    • Available outside of normal business hours for emergencies or staff support
    • Comfortable with travel

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